I am insured
Reporting a complication, a question about your policy, a question about an invoice. If the form gets stuck, we will walk through it with you on the phone.
- Service centre
- +49 5123 400 0097
- Open
- Mon–Fri 7:00–20:00 · Sat 9:00–17:00
Contact
You reach a person, not a hold queue.
We keep three numbers so you are not transferred around: one for insured patients, one for practices and clinics, one for everything else. The patient service centre is open Mon–Fri 7:00–20:00 and Sat 9:00–17:00 (CET).
Who is calling?
Three ways in, so you land in the right place
I am a doctor or a clinic
Working with us, cover for your patients, access to the Beauty Business portal, questions about settlement.
- Beauty Business
- +49 40 8221 69 759
- business@beautyprotect.com
Everything else
Suppliers and the shop, press, job applications and general enquiries to quadmed AG.
- Head office
- +423 232 004 0
- info@quadmed.li
Please note
Medical reports and photos: not by email
Anything to do with your treatment — findings, photos, medical reports — is health data. Ordinary email is unencrypted and can be read in transit. Upload those documents in your customer account instead. You get in through a link sent by email that works exactly once — no password needed. Calling us is always fine.
Address
quadmed AG
- Address
- Industriering 14, LI-9491 Ruggell
- Head office
- +423 232 004 0
- info@quadmed.li
- Service centre
- Mon–Fri 7:00–20:00 · Sat 9:00–17:00
Post reaches us at this address. If you would like to come by, please call ahead — we are a broker's office, not a shop.
Common questions
Before you pick up the phone
When is the service centre open?
Monday to Friday 7:00 to 20:00 and Saturday 9:00 to 17:00 (CET), on +49 5123 400 0097.
I am not a customer yet. Can I still call?
Yes. The call costs nothing and commits you to nothing. We will tell you what would be covered in your case and what would not — including when the answer is that cover is not worth it for you.
How quickly do I get an answer?
On the phone, straight away. For reported cases we decide 95 per cent within 24 hours.
Can I send my documents by email?
Please don't. Medical findings and photos belong in the customer account, where they are protected and attached to your case immediately. For everything else — questions, quotes, contractual matters — email is perfectly fine.