Care Specialist (m/f/d) — international patient support
You are the voice of beautyprotect — for patients, for doctors and clinics and for insurers, by email, by phone and on our social channels. There are no channel silos here: everyone in the care team can do everything.
Who we are
beautyprotect is the market leader for complication cover after aesthetic surgery — rated best in test in 2023 and 2026 in the independent expert comparison by Gehling Consulting, 4.9 stars in customer reviews, 12,742 complication cases handled. We cover patients against the cost of medical and aesthetic complications that no health insurer pays for.
beautyprotect is a brand of quadmed AG, based in Ruggell. Besides the head office we have offices in Hamburg, Hanover, Luxembourg, Zurich, Lugano, Milan, Bolzano and Barcelona. The group also includes Squarelife Insurance AG and Lifeware AG. Our main market is the DACH region, Italy and Spain are growing fast, the Netherlands and Belgium are being built up — which is why we are now building our international care team.
Your role
You are the first person people talk to — and in many cases the only one who accompanies a patient through the whole process. In concrete terms:
- Advising patients: Answering questions on tariffs and benefits, helping with the online sign-up, resolving matters during the term of the contract.
- Being there when a complication happens: Taking the report with empathy, documenting it cleanly, coordinating with claims handling and keeping the patient informed — this is the moment our product delivers on its promise.
- Working with doctors: Answering enquiries about patient cases and partnerships, maintaining relationships — and taking turns attending medical congresses to meet our partner practices in person.
- Shaping social media: Answering comments and direct messages together with marketing. You are closer to our community than anyone else in the company.
- Making the company smarter: What you hear every day feeds into the FAQ, the website copy and product improvements. Your knowledge has direct impact.
What you bring
- Experience in direct customer contact — from insurance, a practice or clinic, beauty or premium customer service.
- Excellent written and spoken German. Italian or Spanish at native level is a strong plus — these markets are growing fast. Dutch is welcome too: the Netherlands and Belgium are our next markets.
- Empathy and calm in sensitive conversations: 98 percent of our customers are women and they talk to us about very personal matters — often at a difficult moment.
- An appetite for learning everything: tariffs, complication procedures, social media, communication with doctors. You will not become a ticket machine here; you will understand the whole business.
- An independent, reliable way of working — remote or in one of our offices.
What we offer
- Full-time or part-time, remote possible or at one of our locations: Hamburg, Hanover, Luxembourg, Zurich, Lugano, Milan, Bolzano, Barcelona.
- A team in which everyone can do everything — varied work instead of an assembly line, with a short daily handover and genuine mutual cover.
- A direct line to marketing and management, short paths, fast decisions.
- Congress and trade fair visits, to get to know doctors and the industry in person.
- Fair pay according to experience and languages — tell us your salary expectation.
How to apply
No cover letter. Send us your CV, your salary expectation and two or three sentences on why customer contact is your thing — ideally with an example of a difficult situation you handled well.
We reply within a week. The process: a short video introduction (30 minutes), a small paid practical exercise (answering three sample enquiries) and a final conversation.
Back to the overview Senior Marketing Manager (m/f/d) — Performance, SEO & Community
You run our entire operational marketing — Google Ads, SEO and GEO, social media, the ambassador programme and PR. The main market is the DACH region; whatever works measurably there we roll out to the growth markets. You work directly with the CEO, with no layers in between.
Who we are
beautyprotect is the market leader for complication cover after aesthetic surgery — rated best in test in 2023 and 2026 in the independent expert comparison by Gehling Consulting, 4.9 stars in customer reviews, 12,742 complication cases handled. We cover patients against the cost of medical and aesthetic complications that no health insurer pays for. Our main market is the DACH region, Italy and Spain are growing fast, the Netherlands and Belgium are being built up — France and Scandinavia are next.
beautyprotect is a brand of quadmed AG, based in Ruggell; from there we are licensed to offer insurance in the EU and in Switzerland. The group also includes Squarelife Insurance AG and Lifeware AG. Besides the head office we have offices in Hamburg, Hanover, Luxembourg, Zurich, Lugano, Milan, Bolzano and Barcelona. We are a small, fast team — you work directly with the CEO, with no layers in between.
Your role
You own our operational marketing — hands-on. You don't just plan, you execute. Your focus is Germany as our main and test market: what demonstrably works there is then rolled out to Italy and Spain. How and when is decided by the strategy you develop together with the CEO.
- Google Ads: Set up, test and optimise Search, Performance Max and YouTube campaigns yourself. You own the budget and the cost per lead.
- SEO and GEO: Grow rankings for our treatment and guide pages — classically in Google and increasingly in AI search (ChatGPT, Perplexity, Google AI Overviews). Content planning, on-page optimisation, technical briefings.
- Social media: Run Instagram, TikTok and Facebook organically: content plan, production coordination, community management.
- Ambassador and influencer programme: Our strongest advocates are real customers with small but highly engaged communities. You scale this programme systematically: find, brief and support new ambassadors — and make the results measurable.
- PR: Press releases, media contacts in beauty, health and trade media, placement of expert articles.
- Making results visible: You keep an eye on the key figures — leads, policies sold, CAC, organic visibility — and share them regularly with the CEO. You agree the form and the rhythm together.
What you bring
- Several years of hands-on online marketing — you have built campaigns, rankings and communities yourself, not just managed them. We care about results, not titles.
- You are productive from week one: take over existing accounts, spot the weak points, deliver. There is no long onboarding here — and you will not need one.
- Successes backed by numbers: campaigns, rankings or communities you have built — and what came out of them.
- Confident with Google Ads, GA4, Search Console and common SEO tools; a solid understanding of conversion tracking.
- German at native level, good English. Italian or Spanish are a plus — we are expanding into those markets right now.
- A feel for a sensitive audience: our customers are 98 per cent female and make very personal decisions. Tone of voice is not a detail for us, it is the core of the product.
- A plus: experience in regulated industries (health, insurance, aesthetics) and a sense for health-sector advertising law.
- You work independently, communicate proactively and don't need micromanagement — for us, remote means trust plus clear goals.
How we organise remote work
Remote works for us through results, not presence. Concretely: a shared 30/60/90-day plan with measurable goals from day one, a short weekly results call with the CEO, a monthly KPI dashboard, and two in-person days per quarter — for example at our Hamburg office or one of the other locations. If you can work like this, you get maximum freedom.
What we offer
- Pay from €70,000 a year, more depending on experience. We do not benchmark against the market average: whoever demonstrably delivers earns accordingly here. On request, an additional performance-based component.
- 100 per cent remote possible, flexible working hours with core availability.
- Full ownership of an established product with real value — no startup risk, but startup speed.
- Direct collaboration with the CEO, fast decisions, no corporate overhead.
- Perspective: whoever runs the DACH region successfully will help build the other markets — Italy and Spain are growing fast, the Netherlands and Belgium are just starting, France and Scandinavia are on the roadmap.
How to apply
You don’t need a cover letter. Send us your CV and tell us about two or three projects you are proud of — ideally with the numbers: a Google Ads account whose cost per lead you brought down considerably, a page you moved up the rankings, a community that grew under you. If you don’t have figures for everything, that is not a deal-breaker. You are welcome to name a salary expectation, but you don’t have to.
We get back to you within one week. The process: a short intro video call (30 minutes), a paid trial task (four hours at most) and a final interview. Total duration: three weeks at most.
Back to the overview Sales Partner (m/f/d) — aesthetic surgery, freelance on commission
You already visit plastic and aesthetic surgeons and clinics with their own operating theatre on a regular basis — for implants, surgical equipment, instruments or consumables. Simply bring our two products into the conversation and earn a commission on every policy sold.
First things first: this is only about surgeons who operate
Our product is complication cover for aesthetic surgery — breast augmentation and lift, liposuction, abdominoplasty, rhinoplasty, facelift, eyelid surgery, fat grafting and comparable procedures performed under surgical conditions.
That is why only one group of doctors is relevant to us: the aesthetic and plastic surgeon who operates personally, and the clinic or day surgery where the operation takes place. If you do not visit these doctors, the model does not fit — however good your other network in healthcare may be. Not included are:
- non-surgical aesthetics: botox, fillers, thread lifts, laser, cryolipolysis, hair removal, beauty and medical spas
- dermatologists, cosmetic institutes and aesthetic practices without their own operating theatre
- dentists, orthodontics, hair transplantation as the sole focus
- reconstructive or hand surgery after accident or illness, and general, orthopaedic or ENT surgery without an aesthetic offering
- pharmacies, wholesalers, GPs, hospitals without an aesthetic service range
A single surgeon with a full appointment book is worth considerably more to us than a hundred contacts outside aesthetic surgery.
The products you take with you
- clinic-protect: the solution for aesthetic surgeons and clinics. The surgeon offers complication cover to patients directly and on preferential terms — and when a complication occurs, becomes part of the solution rather than the cause. A product that makes the pre-surgery consultation easier and keeps patients loyal.
- beautyprotect: complication cover for patients, placed through flyers and displays directly in the clinic — free for the surgeon, added security for the patient, and for you an easy extra topic in every visit.
Neither product competes with anything you sell today — they complement your portfolio and give you an additional reason to talk to the surgeon.
Who we are
beautyprotect is the market leader for complication cover after aesthetic surgery — rated best in test in 2023 and 2026 in the independent expert comparison by Gehling Consulting, 4.9 stars in customer reviews, 12,742 complication cases handled. beautyprotect is a brand of quadmed AG, based in Ruggell; the group also includes Squarelife Insurance AG and Lifeware AG.
Our main market is the DACH region, Italy and Spain are growing fast. There and in the next markets we are looking for established sales professionals on the ground.
The model
- Commission on every policy that comes about through your surgeons and clinics — transparently settled, with full visibility for you.
- Exclusivity is possible: defined by region, doctor or country, depending on the business case we define together.
- No overhead: we supply flyers, materials and a compact product training. Contracts and administration run digitally through us — you open the door, our care team does the rest.
- Freelance and flexible: no minimum volumes at the start, no mandatory territory. The model grows with your results.
Who we are looking for
- The decisive point: you already visit aesthetic and plastic surgeons and clinics with an operating theatre in person and regularly — as a field sales representative or independent sales partner for implants, surgical and medical devices, instruments or comparable products.
- You have solid personal relationships with the operating doctors in your territory — they know you and trust you.
- You work in one of our target markets: Italy, Spain, France, the Netherlands, Belgium, Poland or Scandinavia (Sweden, Norway, Denmark, Finland).
- Native-level command of the local language, plus English or German for working with us.
- Experience with insurance products is not required — the products are easy to explain and we train you.
How we get talking
Send us a short note: who you are, which products you represent today, which regions you cover and — the figure that matters most to us — how many operating aesthetic surgeons and clinics you visit in person on a regular basis. By email or with your LinkedIn profile, entirely informally.
We get back to you within a few days for a first conversation by video (30 minutes). If it fits, we define your territory, your commission model and your start together.
Back to the overview 